Question 1

How do I receive my games after purchase?

Accepted Answer

Instantly. The moment your order completes, every game appears in your Library — ready to download and play.

Question 2

Which payment methods do you accept?

Accepted Answer

All major cards through our secure Stripe checkout. Encrypted end to end; we never store card data.

Question 3

Can I get a refund?

Accepted Answer

Yes — contact support within 14 days of purchase, as long as the game hasn't been extensively played.

Question 4

Do my games expire?

Accepted Answer

Never. Games in your Library are yours forever, tied to your MegaGame account.

Question 5

How do promo codes work?

Accepted Answer

Enter the code in your cart (e.g. MEGA10) and the discount applies instantly at checkout. One code per order.

Question 6

Why are some games free?

Accepted Answer

Free-to-play titles cost $0.00 — add them to cart and check out like any other game, no payment needed.

Question 7

Can I play on multiple consoles?

Accepted Answer

Yes. Sign in with the same account anywhere and your Library follows you.

Question 8

How fast is support?

Accepted Answer

We answer tickets 24/7 — most within a few hours. Open one from the Support page or Contact us.

Frequently Asked Questions